Page 13 - GLOBAL TOURISM CHALLENGES IN 21st CENTURY

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Mission Statement
To be the world’s most luxurious hotel, with a team dedicated to outstanding
personalized service, surpassing guests’ expectations by providing the ultimate Arabian
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Hospitality experience.
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Vision – To become the premier provider and facilitator of leisure & vacation
experiences in the world.
Mission – To enhance the lives of our customers by cresting and enabling unsurpassed
vacation and leisure experiences.
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The Ritz-Carlton Hotel is a place where the genuine care and comfort of our
guests is our highest mission.
We pledge to provide the finest personal service and facilities for our guests who
will always enjoy a warm, relaxed, yet refined ambience.
The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills
even the unexpressed wishes and needs of our guests. 5
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“We are Ladies and Gentlemen serving Ladies and Gentlemen”.
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1. A warm and sincere greeting. Use the guest’s name.
2. Anticipation and fulfillment of each guest’s needs.
3. Fond farewell. Give a warm good-by and use the guest’s name.

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